- Inventory of computers, peripherals, network printers etc.
- Licenses management
- Report generator for hardware, network or interventions.
- Computer peripherals inventory such as monitors, scanners, telephones, etc
- Computer Computer, Laptops, Server, Miscellaneous
- Monitor’s Monitor
- Software’s Software
- Network Device’s Network Device
- Device’s Dongles, Skype free talk
- Printer’s Printer
- Phone’s IP Phone, Landline Phone
- Current page in landscape or portrait PDF, SLK,CSV.
- All Pages in landscape or portrait PDF ,SLK,CSV.
Now on the next window we see assets type.
Manage and inventory computers. Number of information fields is available: operating system (name, version, service pack), product ID, serial number, the general characteristics (type, manufacturer, model, serial number), information management (technician in charge, status, location) and users of the position (known or not in GLPI).
On the next window it will show you or export the report of current asset’s .
Now on next we see knowledge base feature. In this we can upload our documents (MS word, Excel, PDF etc. And share the documents with others.
Home > Tools > Knowledge base
GLPI’s knowledge base serves to centralize internal knowledge and provide users with information (public FAQ) allowing them to solve simple problems on their own.
And we can search any documents or file using specific word.
As we configured the LDAP using this feature we can import new users.
Go to :
Home > Administration > Users > LDAP directories > Import new users
we can import new users from there, if user exits in our user list that will not to be imported.
You can also Search users by name.
Or manually add new user.
Manage Projects in GLPI. Create workflow, assign tasks to the collaborators, use GANTT or Kanban for visualization. Link tickets, assets, contracts, etc.
Create reminders for tasks, personal or public notes or external events in GLPI: plan the time and date, assign the technician, set the notification.
In order for your team to stay well informed, GLPI allows you to integrate RSS feeds whether it’s private (intranet) or public (press / suppliers / customers / etc).
This module allows you to consult on the material to be reserved and to make reservations. It show equipment available for booking.
GLPI authorizes the generation of reports related to your equipment, financial data, etc. We offer built-in Dashboards for this purpose, as well as Metabase and SQL dashboards plugins.
GLPI with its search engine allows you to save your search. It has private and public modes.
A GLPI “alert” is the combination of four concepts: Saved search; Alert configured for this search; Automatic action triggering the alert; Notification.
GLPI offers 8 types of profiles and 2 types of interfaces (Standard and Self-service). Self-service interface is dedicated to end users and is free of charge*.
In GLPI you can merge identical elements (e.g. “users”) of different entities within parent entity.
Entities in GLPI allow to isolate hierarchically organized groups in a single instance of GLPI (a single installation of GLPI). Can be used to created different departments, offices, etc.
GLPI has a rules engine which allows a number of actions and associations to be performed automatically (can be applied for tickets, assets, etc.).
Dictionaries allow you to modify the data that is entered or already exists in GLPI. They are based on the rules engine and are available for certain inventory data (software, manufacturers, titles).
GLPI offers 8 types of profiles: Admin, Hotliner, Observer, Read-only, Self-service (simplified), Super-admin, Supervisor, Technician.
Notification queue allows you to monitor the processing of notifications: from emails, browser, webhook (using collaborative tools plugin: mattermost, slack).
In Logs you can access the system events: user login, user action, etc.
Allow you to modify a certain number of titles related to the inventory (types and models of objects, operating system as well as version and service pack).
Computer components (batteries, driver, memory, etc.) can be added to a computer listed in Assets section.
GLPI has a notifications feature. It allows you to receive messages for certain pre-defined actions.
In GLPI you can configure SLAs for tickets. An SLA (Service Level Agreement) is the formalization of a contract negotiated between Service desk and the customer defining the expected level of service.
Set the default values, apply branding (logo & colors), configure the presets for Assets and Assistance. Customize GLPI general settings.”
This feature makes it impossible to add or update an inventory item if another one already has the same value. This mechanism applies to manual additions, but also to import from an external source as well as from an inventory tool.
It is possible to configure Automatic actions in GLPI. For each action, it is possible to configure: frequency of execution; status, execution mode, etc.
The following external authentication sources are supported by GLPI: LDAP directory, mail server, CAS server, x509 certificate, authentication delegated to the web server.
Receiver allows you to import an email from a mailbox, and transform it into a ticket in GLPI.
A routing mechanism allows this to be assigned to the destination entity.